SHIPPING & RETURN POLICY

Return Policy

At ModDev, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return policy:

30-Day Return Policy:

  • You may return any unopened and unused items within 30 days of the purchase date for a full refund.
  • All returned items must be in their original packaging and condition, including any accessories, manuals, and documentation.

Non-Returnable Items:

  • We do not accept returns on any items that have been opened or used.
  • We do not accept returns on small parts.

Return Process:

  1. Request a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
  2. Receive Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Ship the Item: Securely pack the item in its original packaging and include the RMA number. Ship the item to the address provided in the return instructions.
  4. Processing the Return: Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to be reflected on your original method of payment.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

Refunds:

  • Refunds will be issued to the original method of payment used at the time of purchase.
  • Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Contact Us:

If you have any questions or need assistance with your return, please contact us at [email protected].

Shipping Policy

At ModDev, we strive to ensure that your orders are processed and shipped in a timely manner. Here are our shipping policies to help you understand how we handle shipments:

 Order Processing:

  • Orders are processed within 3-5 business days after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates will depend on your location and the shipping method chosen at checkout.

Domestic Shipping:

  • We ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories.
  • Standard shipping typically takes 3-7 business days. 

International Shipping: We currently do not offer international shipping.

Shipment Confirmation and Order Tracking:

  • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
  • The tracking number will be active within 24 hours.

Shipping Address: Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties, and Taxes: ModDev is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us immediately at [email protected] so we can assist you.

For any further questions or concerns regarding our shipping policy, please contact us at: [email protected]